GEM Warranty and Service Programs

IST Energy offers a base warranty plus a comprehensive set of extended service plans designed to ensure peak performance and customer satisfaction.

	Base Warranty	Extended Annual Service Plans
	Base Warranty	Value Plan	Deluxe Plan	Premiere Plan
Labor	90 days Next day on-site support 8 hours/day 5 days/week	Next day on-site support 8 hours/day 5 days/week	Same day on-site support 8 hours/day 7 days/week	Within 4 hours on-site support 24 hours/day 7 days/week
Maintenance	Includes Regularly Scheduled Maintenance	Includes Regularly Scheduled Maintenance	Includes Regularly Scheduled Maintenance	Includes Regularly Scheduled Maintenance
Access	Remote monitoring & troubleshooting	Remote monitoring & troubleshooting	Remote monitoring & troubleshooting	Remote monitoring & troubleshooting
Parts	1 to 2 years	5% discount from list price	10% discount from list price	20% discount from list price
Price	Included	5% of purchase price + travel costs	10% of purchase price + travel costs	20% of purchase price + travel costs
Visits	Unlimited	Limitations apply	Limitations apply	Limitations apply